Refund policy
Last updated: August 11, 2026
At Artimia Nova, we want you to receive your wall art in good condition and as ordered.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your order arrives damaged, defective, has a printing error, or is different from what you ordered, please contact us as soon as possible at:
Please include your order number and clear photos of the product and packaging.
We will review the issue and, when appropriate, arrange a replacement or refund.
Wrong Size or Customer Mistakes
Please carefully check your size, frame type, frame color, and other options before placing your order.
We generally cannot provide a refund or replacement when the wrong size or product option was selected by the customer.
Change or Cancel an Order
If you need to cancel or change your order, contact us as soon as possible.
Because our products may enter production shortly after an order is placed, we cannot guarantee that a cancellation or change will be possible.
Once an order has entered the shipping stage, it cannot be cancelled according to our production partner's policy.
Lost or Delayed Orders
If your order is significantly delayed or lost during shipping, please contact us.
We will investigate the situation and work with our production and shipping partners to find an appropriate solution.
Returns
Because our wall art is made to order, we do not offer returns simply because a customer changes their mind or does not like the product, unless applicable law requires otherwise.
Refunds
If a refund is approved, it will normally be sent to the original payment method.
Processing time may vary depending on your payment provider or bank.
Contact Us
For questions about an order, return, replacement, or refund:
Artimia Nova
Email: artimianova@gmail.com